Satisfaction Form

CUSTOMER SATISFACTION EVALUATION


This form will help us to better serve you and to improve our services. Thank you for taking the time to complete it. Your comments are appreciated.

Fields marked with an * are obligatory.

CONTACT PERSON *

COMPANY *

REFERENCE
Project or invoice No.


TELEPHONE & EXTENSION *

EMAIL *



Accessibility of our personnel

Very satisfied

Satisfied   

Unsatisfied   

Very unsatisfied

Ability to meet your needs

Very satisfied   

Satisfied   

Unsatisfied   

Very unsatisfied


Professionalism of our staff

Very satisfied   

Satisfied   

Unsatisfied   

Very unsatisfied


Respect for deadlines

Very satisfied   

Satisfied   

Unsatisfied   

Very unsatisfied


Product quality/Shop production

Very satisfied   

Satisfied   

Unsatisfied   

Very unsatisfied


Product quality/Jobsite assembly

Very satisfied   

Satisfied   

Unsatisfied   

Very unsatisfied


Overall experience

Very satisfiedt   

Satisfied   

Unsatisfied   

Very unsatisfied


How would you rate DCA for your choice of detailers :

1st Choice   

Usual   

Occasional   

Last choice



How did you find out about DCA ?

Regular customer

Reference
     By who ?

Internet

Other
     Please specify :


Woul you recommend DCA to other companies ?

Yes

No

     Why ?


Comments about products and services which could help us serve you better (not mandatory):